About the Office of the Patient Advocate

The Office of the Patient Advocate (OPA) moved to the Center for Data Insights and Innovation (CDII) within the California Health & Human Services Agency in October 2021. Continuing OPA’s mission to improve California health care quality by publicly reporting data for informed decision making, CDII is now responsible for statutory mandates to publish report cards on health care quality and to analyze complaint data and other information from state health care consumer assistance centers.

OPA’s Main Reports

Health Care Quality Report Cards

The annual Health Care Quality Report Cards developed by OPA:

• Display clinical performance and patient experience data for the state’s largest HMO and PPO health plans, which are responsible for providing health care services to around 16 million commercially insured Californians, on the Health Plan Report Card​.
• Introduced cost ratings for nearly 200 of the state’s medical groups, in addition to providing clinical performance and patient experience scores, on the Medical Group – Commercial Report Card​.
• Provide clinical performance ratings for 160+ medical groups that serve Medicare Advantage plan members on the Medical Group – Medicare Report Card​.​​

Complaint Data Reports

The annual Complaint Data Reports provide to the legislature and other stakeholders meaningful analyses of health care ​complaints​, helping to identify problems facing California health care consumers, demographic disparities, and opportunities for effective complaint resolution. Each annual report addresses information about the state’s health care consumer assistance centers and consumer complaints reported to the Department of Managed Health Care, Department of Health Care Services, Department of Insurance, and Covered California. In alignment with our efforts to publicly report quality data about California’s health plans, the report includes a performance metric that allows consumers to compare health plans’ complaint rates (annual complaints against each health plan per plan member).​​​​

CDII Contacts for OPA Reports

For questions about OPA’s public reports, please email cdii@chhs.ca.gov and include OPA in the subject line.

• OPA Programs administrator: Heidi Luo, Chief, Policy and Governance
• Health Care Quality Report Cards lead: Ruben Mejia, Research Data Specialist II
• Complaint Data Reports lead: Allison Barry, Staff Services Manager I

View the Contact CDII page